Policies
Privacy Policy
Pure Wellness Miami respects your privacy.Information submitted through our website may be used to process inquiries, respond to quote requests, manage customer communication, and support order-related activity.We may collect basic information such as name, email address, phone number, company name, billing/shipping details, and submitted form details.Customer information is used only for business, support, order, compliance, and communication purposes.Pure Wellness Miami does not sell customer information.Final privacy policy wording should be reviewed and approved before launch.
Terms & Conditions
By accessing the Pure Wellness Miami website, creating an account, submitting a form, or placing an order, you agree to follow these terms.All products are sold strictly for laboratory research use only.Customers must be at least 21 years of age.Customers are responsible for ensuring that products are used only in appropriate laboratory research settings.Pure Wellness Miami reserves the right to refuse, cancel, or limit any order if misuse, non-research intent, or policy violation is suspected.Information on this website is provided for informational and research context only.Nothing on this website should be interpreted as medical advice, treatment guidance, diagnostic information, or clinical instruction.
Shipping & Fulfillment
All orders placed before 12:00 PM EST typically ship the same business day, but no later than 2 business days.Orders placed after 12:00 PM EST, on weekends, or on holidays will ship by the 2nd business day.All orders include Shipping Protection by default.Shipping Protection is applied automatically at checkout and is non-optional.Customers are responsible for providing a secure delivery location.Customers should monitor tracking updates and retrieve packages promptly upon delivery.Shipping-related issues must be reported within 7 calendar days of the carrier’s delivery or attempted delivery date.Claims submitted outside this timeframe may be declined.For damage, missing items, or fulfillment errors, customers may be required to provide photos, tracking details, packing slip images, and a complete unboxing video.
Returns / Refund Policy
Due to the research-use-only nature of the products, returns may be limited or unavailable once an order has been fulfilled.Pure Wellness Miami may review refund or replacement requests related to fulfillment errors, damaged items, or qualifying shipping issues.Customers must report shipping or fulfillment issues within 7 calendar days of delivery or attempted delivery.Requests submitted outside the required timeframe may be declined.Pure Wellness Miami reserves the right to approve, deny, replace, refund, or cancel requests at its discretion based on the issue and available documentation.
Research Use Only Disclaimer
All products sold by Pure Wellness Miami are intended strictly for laboratory research purposes only.Products are not intended for human consumption.Products are not intended for animal or veterinary use.Products are not intended for injection, ingestion, inhalation, or topical use in humans or animals.Products are not drugs, dietary supplements, cosmetics, or medical products.Products are not intended to diagnose, treat, cure, or prevent any disease.Customers are responsible for complying with all applicable research, safety, handling, storage, disposal, and legal requirements.Pure Wellness Miami reserves the right to refuse or cancel any order if non-research use is suspected.
No Medical Claims
Information provided on the Pure Wellness Miami website, product listings, educational materials, or communications is for informational and research context only.Nothing provided by Pure Wellness Miami should be interpreted as medical advice.Nothing should be interpreted as treatment recommendations.Nothing should be interpreted as health guidance.Nothing should be interpreted as diagnostic information.Nothing should be interpreted as clinical instructions.Pure Wellness Miami does not claim that any product can diagnose, treat, cure, or prevent any disease or medical condition.Pure Wellness Miami does not provide dosing information, protocols, or usage guidance for human or animal administration.